Refunds and Returns Policy
We have a 20-day return policy, meaning you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wilfsclub@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wilfsclub@gmail.com.
Returns address will be sent to you once returns request email has been received.
Please contact us about any return questions at wilfsclub@gmail.com
Please note:
RETURNS ARE NOT FREE
- We do not provide free returns labels, please ship your item/s back to us with your own shipping service.
- We cannot accept responsibility for any items sent back to us outside of the timeframe stated and cannot guarantee you will receive your items back.
Damages and issues
Please inspect your order if the item has any defective, damaged or if you receive the wrong item and contact us straight away so that we can evaluate the issue and make it right.
Please inspect your order if the item has any defective, damaged or if you receive the wrong item and contact us straight away so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products cannot be returned, like (such as special orders or personalized items).
Custom products cannot be returned, like (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return we will notify you, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 28 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at wilfsclub@gmail.com
If you have any questions about our refund policy, please email wilfsclub@gmail.com